Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.  We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council's Financial & Integrated Planning Department is looking for a Revenue Recovery Officer who will be responsible for managing the recovery of outstanding debt, working proactively with Financial Counselling Services to assist ratepayers experiencing financial hardship and undertaking the legal recovery process. In this role you will have a customer first approach, the ability to identify those ratepayers in financial difficulty and be able to manage these customers effectively.

The main responsibilities will include: 

• Processing and maintaining Arrangements to pay;
• Identifying and managing those in Financial Hardship;
• Debt Recovery and Legal process;
• Direct debits and Journals;
• Reporting and statistical analysis of outstanding debts; and
• General Revenue Tasks.

This is a permanent full time role working 38 hours per week

About you

• Self-motivated
• Experience in debt recovery and legal action
• Experience with dealing with financial counselling services
• Team orientated
• Excellent written ability
• Great attention to detail with a can-do attitude
• Strong administrative, reporting and communication skills

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Flexible working hours
• Rostered Day Off (Full time roles only)
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 5 currently remunerated at $80,750 per annum, plus superannuation. Overtime will also be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Rebecca Bradley on Rebecca.Bradley@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page. 

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

Council has zero tolerance for child abuse.  Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.