An exciting secondment opportunity exists within Council's Customer Experience & Transformation department for a part time Senior Visitor Services Officer.

About the position

As the Senior Visitor Services Officer, you will take a hands-on role in delivering and enhancing visitor services at the Frankston Visitor Information Centre. You will lead and support a team of staff and volunteers, ensuring high-quality, welcoming interactions for all visitors. This is a part-time position, offering a unique opportunity to engage directly with the local community and tourists while promoting Frankston’s many offerings.

The roster for this position is Wednesday to Saturday: 8.55am - 4.10pm in line with operational requirements. This is a temporary position until April 30 2025. 

The main responsibilities will include: 

• Oversee daily operations at the Visitor Information Centre and support the Roving Visitor Services program.
• Lead and support staff and volunteers, ensuring a cohesive, collaborative team environment.
• Engage with local businesses, tourism partners, and suppliers to promote attractions, experiences, and events.
• Coordinate promotions and familiarisation tours (famils) to build knowledge among staff and volunteers, enhancing visitor engagement.
• Handle retail transactions and manage visitor inquiries, offering tailored recommendations for local experiences.

About you

• As the successful candidate, you will have:
• Leadership experience in visitor services, tourism, or a similar environment.
• Strong communication skills for effective collaboration with a range of stakeholders.
• Knowledge of Frankston and the Mornington Peninsula, including key attractions and visitor experiences.
• A passion for developing Frankston as a leading tourism destination.
• (Desirable) Experience in retail management or a tertiary qualification in Tourism or Marketing.

Key Selection Criteria
Please address the following criteria in your cover letter:

1. Leadership and Team Management: Experience leading a team, with a knack for creating a positive, collaborative atmosphere for both staff and volunteers.
2. Regional Knowledge: In-depth knowledge of Frankston and the Mornington Peninsula, including key local attractions, businesses, and experiences.
3. Communication and Stakeholder Engagement: Great communication skills and the ability to work smoothly with a variety of stakeholders, suppliers, and internal teams to support the city’s broader goals.

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Flexible working hours
• Rostered Day Off
• Access to professional and career development opportunities
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance programme
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 5 currently remunerated at $80,750.44 (pro rata) per annum, plus superannuation.

If you would like to learn more about this opportunity or have any questions, please contact Jade Elso at jade.elso@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page. 

Application Requirements

In order to be considered for this position, please submit a resume and a cover letter clearly outlining why you should be considered for this position.

Culture at Frankston

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

Council has zero tolerance for child abuse.  Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.